Terms of service

Getting a connection

You can apply online, by phone or at our office. We confirm that your address is inside our coverage area, agree the package and installation date with you, and connect fibre to your home or office.

Any installation or equipment charge is told to you before installation. Equipment we lend you (such as the ONU) stays SP NET property unless you bought it, and must be returned if the connection is closed.

Packages and speeds

Each package has a monthly price and a speed on the SP NET network. Speeds to websites and services outside our network can vary with the time of day, the other site and your own devices and Wi-Fi.

We may change packages or prices. We will tell you before a change affects your bill, and you can switch or cancel if you do not agree.

Bills and payments

Bills are monthly and paid in advance. You can pay with bKash, Nagad, cards and other methods through SSLCommerz, or at our office.

If a bill is still unpaid after the due date, the connection may be paused until it is paid. Paying the bill turns the connection back on; no data or settings are lost.

Refunds

• The monthly fee is not refundable once the billing month has started, except where we could not provide the service because of a fault on our side.
• If you paid twice or paid the wrong amount, contact us within 7 days with the transaction ID. We will refund the extra amount to the same payment method (bKash, Nagad, card or SSLCommerz) within 7–10 working days, or adjust it against your next bill if you prefer.
• Installation charges are refundable only if we could not connect your address.

Cancelling your connection

You can cancel at any time by calling or messaging support or visiting our office. The service stays active until the end of the month you have already paid for.

Please return any SP NET equipment when the connection is closed.

Fair and legal use

• Use the connection only for lawful purposes under the laws of Bangladesh.
• Do not resell or share the connection outside your home or office without our written permission.
• Do not use the connection to attack other networks, send spam or spread malware.

We may suspend a connection that is used in these ways.

Streaming servers and other websites

The streaming servers and other sites listed on our website and in the SP NET app are provided for convenience. Their content is the responsibility of their owners, and they may change or go offline without notice.

Service interruptions

We work to keep the connection running at all times, but outages can happen because of fibre cuts, power failures, maintenance or upstream providers. We fix faults as quickly as possible.

If an outage caused by us lasts a long time, contact support and we will consider a fair adjustment on your bill. SP NET is not responsible for indirect losses caused by an outage.

Your information

We use your name, phone number and address to provide the service and send bills. Our privacy policy explains this in full.

Changes and contact

We may update these terms. The date at the top shows the latest version. These terms are governed by the laws of Bangladesh. For any question, contact us using the details below.